{"id":976,"date":"2021-08-18T08:30:13","date_gmt":"2021-08-17T23:30:13","guid":{"rendered":"https:\/\/local-mieruca.com\/blog\/?p=976"},"modified":"2025-01-11T05:07:01","modified_gmt":"2025-01-10T20:07:01","slug":"voice-of-the-customer","status":"publish","type":"post","link":"https:\/\/local-mieruca.com\/blog\/voice-of-the-customer\/","title":{"rendered":"\u3010\u5fb9\u5e95\u89e3\u8aac\u3011Voice of the Customer\uff08\u304a\u5ba2\u69d8\u306e\u58f0\uff09\u3068\u306f\u306a\u3093\u306a\u306e\u304b"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u3001\u304a\u5ba2\u69d8\u304c\u62b1\u3044\u3066\u3044\u308b\u4f01\u696d\u3078\u306e\u5370\u8c61\u3092\u3057\u3063\u304b\u308a\u3068\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u3092\u5f97\u308b\u30d9\u30fc\u30b9\u3092\u5f62\u4f5c\u308b\u305f\u3081\u306b\u5927\u5207\u306a\u3053\u3068\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Voice of the Customer<\/span><span style=\"font-weight: 400;\">\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u3053\u3046\u3057\u305f\u58f0\u3092\u307e\u3068\u3081\u3001\u305d\u306e\u30d7\u30ed\u30bb\u30b9\u304b\u3089\u304a\u5ba2\u69d8\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u80af\u5b9a\u7684\u3067\u3042\u308c\u5426\u5b9a\u7684\u3067\u3042\u308c\u3001\u304a\u5ba2\u69d8\u304c\u4f01\u696d\u3092\u5224\u65ad\u3059\u308b\u3068\u304d\u306e\u8996\u70b9\u3092\u771f\u306b\u7406\u89e3\u3057\u3066\u304a\u304f\u3053\u3068\u304c\u4f01\u696d\u306b\u306f\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u7d50\u5c40\u306e\u3068\u3053\u308d\u3001\u30d3\u30b8\u30cd\u30b9\u6307\u6a19\u304c\u8868\u3059\u306e\u306f\u3001\u305d\u306e\u5b9f\u614b\u306e\u4e00\u90e8\u306b\u904e\u304e\u307e\u305b\u3093\u3002<br \/>\u304a\u5ba2\u69d8\u306e\u6c17\u6301\u3061\u3084\u610f\u898b\u306f\u3001\u306a\u305c\u3042\u305d\u306e\u4f01\u696d\u3092\u9078\u3093\u3060\u306e\u304b\u3068\u3044\u3046\u91cd\u8981\u306a\u601d\u8003\u3092\u8aad\u307f\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3082\u306e\u306a\u306e\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30bf\u30fc\u30b2\u30c3\u30c8\u5c64\u304c\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u304b\u3092\u77e5\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u30d5\u30a1\u30f3\u3092\u7372\u5f97\u3059\u308b\u305f\u3081\u306e\u3057\u3063\u304b\u308a\u3068\u3057\u305f\u57fa\u76e4\u3092\u4f5c\u308b\u306e\u306b\u5f79\u7acb\u3064\u3088\u3046\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4eca\u56de\u306f\u3001<\/span><span style=\"font-weight: 400;\">Voice of the Customer<\/span><span style=\"font-weight: 400;\">\u3068\u306f\u4f55\u304b\u3001<\/span><span style=\"font-weight: 400;\">Voice of the Customer<\/span><span style=\"font-weight: 400;\">\u3092\u6d3b\u7528\u3057\u3066\u304a\u5ba2\u69d8\u306e\u6c17\u6301\u3061\u3078\u306e\u7406\u89e3\u3092\u4e00\u6bb5\u3068\u6df1\u3081\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u306b\u306f\u3069\u3046\u3059\u308c\u3070\u3088\u3044\u304b\u3092\u3054\u7d39\u4ecb\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/span><\/p>\n<div class=\"box26\" style=\"position: relative; margin: 2em 0; padding: 1.5em 1em; border: solid 3px #95ccff; border-radius: 8px;\">\n<p class=\"box-title\" style=\"position: absolute; display: block; top: -13px; left: 10px; padding: 0 9px; line-height: 1; font-size: 19px; background: #FFF; color: #95ccff; font-weight: bold;\">\u304a\u77e5\u3089\u305b\uff1a0\u5186\u30d7\u30e9\u30f3\u30ea\u30ea\u30fc\u30b9\uff01<\/p>\n<p>\u5e97\u8217\u3092\u6301\u305f\u308c\u3066\u3044\u308b\u4e8b\u696d\u8005\u3055\u307e\u5411\u3051\u306b\u3001Google\u30de\u30a4\u30d3\u30b8\u30cd\u30b9\u30fb\u30ed\u30fc\u30ab\u30ebSEO\uff08MEO)\u30c4\u30fc\u30eb\u300c\u30ed\u30fc\u30ab\u30eb\u30df\u30a8\u30eb\u30ab\u300d\u3092\u7121\u6599\u3067\u304a\u4f7f\u3044\u3044\u305f\u3060\u3051\u308b<span style=\"background-color: #ffff99;\"><strong>0\u5186\u30d7\u30e9\u30f3<\/strong><\/span>\u3092\u30ea\u30ea\u30fc\u30b9\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30fb\u3069\u308c\u304f\u3089\u3044\u5e97\u8217\u60c5\u5831\u304c\u307f\u3089\u308c\u3066\u3044\u308b\u306e\u304b<br \/>\u30fb\u30de\u30c3\u30d7\u3067\u691c\u7d22\u3059\u308b\u3068\u4f55\u756a\u76ee\u306b\u8868\u793a\u3055\u308c\u308b\u306e\u304b<br \/>\u30fb\u8907\u6570\u306e\u5e97\u8217\u306b\u304a\u5e97\u306e\u304a\u5f97\u60c5\u5831\u3092\u767a\u4fe1\u3057\u305f\u3044<br \/>\u306a\u3069\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u4eca\u5f8c\u306f<strong>0\u5186\u30d7\u30e9\u30f3\u3054\u5229\u7528\u8005\u5411\u3051\u306e\u9650\u5b9a\u30bb\u30df\u30ca\u30fc<\/strong>\u306a\u3069\u3082\u4f01\u753b\u3057\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u662f\u975e\u3054\u767b\u9332\u304f\u3060\u3055\u3044\u3002<br \/>\u304a\u7533\u3057\u8fbc\u307f\u306f<a href=\"https:\/\/local-mieruca.com\/\">\u3053\u3061\u3089<\/a>\u3002<\/p>\n<\/div>\n<a href=\"https:\/\/local-mieruca.com\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2212 size-full\" src=\"https:\/\/local-mieruca.com\/blog\/wp-content\/uploads\/2022\/10\/\u30ed\u30fc\u30ab\u30eb_CTA.jpg\" alt=\"\" width=\"892\" height=\"485\" \/><\/a>\n<h2><strong>Voice of the Customer\u3068\u306f<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\uff08<\/span><span style=\"font-weight: 400;\">Voice of the Customer<\/span><span style=\"font-weight: 400;\">\uff09\u3068\u306f\u3001\u304a\u5ba2\u69d8\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u4f53\u9a13\u3084\u671f\u5f85\u306b\u95a2\u3059\u308b\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u8868\u3059\u8a00\u8449\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u306e\u6b63\u78ba\u306a\u5b9a\u7fa9\u306f\u3001<\/span><span style=\"font-weight: 400;\">1993<\/span><span style=\"font-weight: 400;\">\u5e74\u306b<\/span><span style=\"font-weight: 400;\">Griffin<\/span><span style=\"font-weight: 400;\">\u6c0f\u3068<\/span><span style=\"font-weight: 400;\">Hauser<\/span><span style=\"font-weight: 400;\">\u6c0f\u304c\u5171\u540c\u3067\u767a\u8868\u3057\u305f\u8ad6\u6587\u306b\u7aef\u3092\u767a\u3057\u3066\u304a\u308a\u3001\u300c\u9867\u5ba2\u81ea\u8eab\u306e\u8a00\u8449\u3067\u8868\u73fe\u3055\u308c\u305f\u9867\u5ba2\u306e\u6b32\u6c42\u3068\u30cb\u30fc\u30ba\u306e\u5b8c\u74a7\u306a\u878d\u5408\u3067\u3042\u308a\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u8003\u3048\u3001\u4f7f\u7528\u3059\u308b\u65b9\u6cd5\u3092\u307e\u3068\u3081\u305f\u3082\u306e\u3067\u3001\u9867\u5ba2\u304c\u91cd\u8981\u6027\u3068\u6027\u80fd\u306e\u4e21\u65b9\u306e\u89b3\u70b9\u304b\u3089\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u305f\u3082\u306e\u3067\u3042\u308b\u300d\u3068\u5b9a\u7fa9\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u306f\u6700\u521d\u3001\u88fd\u54c1\u958b\u767a\u306e\u6539\u5584\u306e\u305f\u3081\u306b\u4f7f\u308f\u308c\u3066\u3044\u307e\u3057\u305f\u304c\u3001\u73fe\u5728\u3067\u306f\u3042\u3089\u3086\u308b\u30bf\u30a4\u30d7\u306e\u9867\u5ba2\u5e02\u5834\u8abf\u67fb\u306b\u7528\u3044\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u306b\u306f\u901a\u5e38\u3001\u5b9a\u6027\u8abf\u67fb\u3068\u5b9a\u91cf\u8abf\u67fb\u306e\u4e21\u65b9\u306e\u624b\u6cd5\u304c\u542b\u307e\u308c\u3001\u304a\u5ba2\u69d8\u304c\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u4f01\u696d\u306b\u5bfe\u3057\u3066\u3069\u306e\u3088\u3046\u306b\u8003\u3048\u3066\u3044\u308b\u306e\u304b\u3001\u305d\u306e\u6838\u5fc3\u306b\u8feb\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<h2><strong>\u304a\u5ba2\u69d8\u306e\u58f0\u304c\u91cd\u8981\u306a\u306e\u306f\u306a\u305c\u304b<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u30d2\u30f3\u30c8\u306f\u3001\u5fc5\u305a\u3057\u3082\u4e8b\u696d\u5185\u5bb9\u3084\u4fa1\u683c\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002\u9867\u5ba2\u304c\u305d\u306e\u4f01\u696d\u304b\u3089\u9023\u60f3\u3059\u308b\u4f53\u9a13\u304c\u91cd\u8981\u306a\u306e\u3067\u3059\u3002<br \/><\/span><span style=\"font-weight: 400;\">94<\/span><span style=\"font-weight: 400;\">\uff05\u306e\u304a\u5ba2\u69d8\u304c\u3001\u300c\u975e\u5e38\u306b\u826f\u3044\u300d<\/span><span style=\"font-weight: 400;\">CX<\/span><span style=\"font-weight: 400;\">\u3092\u4f53\u9a13\u3057\u305f\u4f01\u696d\u304b\u3089\u8cfc\u5165\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3068\u7b54\u3048\u3066\u3044\u307e\u3059\u3002<br \/><\/span><span style=\"font-weight: 400;\">\u9ad8\u6c34\u6e96\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306f\u3001\u7af6\u5408\u4ed6\u793e\u3068\u306e\u5dee\u5225\u5316\u3092\u56f3\u308b\u65b9\u6cd5\u3067\u306e\u3072\u3068\u3064\u3067\u3059\u3002<br \/>\u5b9f\u969b\u306b\u3001\u73fe\u5728\u3067\u306f<\/span><span style=\"font-weight: 400;\">3<\/span><span style=\"font-weight: 400;\">\u5206\u306e<\/span><span style=\"font-weight: 400;\">2<\/span><span style=\"font-weight: 400;\">\u4ee5\u4e0a\u306e\u4f01\u696d\u304c\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u91cd\u8996\u3057\u305f\u4e0a\u3067\u7af6\u4e89\u3057\u3066\u3044\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u56fd\u969b\u7684\u306a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u4f1a\u793e<\/span><span style=\"font-weight: 400;\">Aberdeen Group<\/span><span style=\"font-weight: 400;\">\u304c\u884c\u3063\u305f\u300c<\/span><span style=\"font-weight: 400;\">The Business Value of Building a Best-in-Class VoC Program<\/span><span style=\"font-weight: 400;\">\uff08\u304a\u5ba2\u69d8\u306e\u58f0\u306e\u305f\u3081\u306e\u6700\u9ad8\u306e\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u4e0e\u3048\u308b\u4f01\u696d\u3078\u306e\u5f71\u97ff\uff09\u300d\u3068\u3044\u3046\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u6295\u8cc7\u3057\u3066\u3044\u308b\u4f01\u696d\u306f\u3001\u9867\u5ba2\u7dad\u6301\u7387\u3084\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u975e\u5e38\u306b\u9ad8\u304f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u304b\u3051\u308b\u8cbb\u7528\u3082\u5c11\u306a\u304f\u6e08\u3093\u3067\u3044\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002<\/span><\/p>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-980\" src=\"https:\/\/local-mieruca.com\/blog\/wp-content\/uploads\/2021\/07\/5621deba8a18b839c7a4321764bb05e8-5.jpg\" alt=\"\u9867\u5ba2\u7dad\u6301\u7387\u3000\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3000\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u304b\u3051\u308b\u8cbb\u7528\" width=\"1280\" height=\"720\" \/>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306b\u512a\u308c\u305f<\/span><span style=\"font-weight: 400;\">CX<\/span><span style=\"font-weight: 400;\">\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u307e\u305a\u3001\u304a\u5ba2\u69d8\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5bfe\u3059\u308b\u671f\u5f85\u3084\u4f53\u9a13\u3092\u77e5\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<br \/><\/span><span style=\"font-weight: 400;\">\u9867\u5ba2\u4f53\u9a13\u3068\u306f\u3069\u3093\u306a\u3082\u306e\u3067\u3001\u306a\u305c\u91cd\u8981\u306a\u306e\u304b\u306b\u3064\u3044\u3066\u3001\u8a73\u3057\u304f\u3054\u7d39\u4ecb\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u3067\u306f\u3001\u304a\u5ba2\u69d8\u3068\u305d\u306e\u30cb\u30fc\u30ba\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u306b\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u308b\u3053\u3068\u3067\u3001\u7d50\u679c\u7684\u306b\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306b\u95a2\u3059\u308b\u3088\u308a\u826f\u3044\u5224\u65ad\u3092\u4e0b\u3059\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u3001\u4f01\u696d\u306b\u5bfe\u3059\u308b\u4fe1\u983c\u5ea6\u306e\u9ad8\u3044\u91cd\u8981\u306a\u304a\u5ba2\u69d8\u3092\u78ba\u4fdd\u3059\u308b\u3053\u3068\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<h2><strong>VoC\u304c\u4f01\u696d\u306b\u4e0e\u3048\u308b\u5f71\u97ff<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u304c\u81ea\u5206\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5bfe\u3057\u3066\u3069\u306e\u3088\u3046\u306a\u5370\u8c61\u3092\u62b1\u3044\u3066\u3044\u308b\u304b\u3092\u77e5\u3089\u306a\u3051\u308c\u3070\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u3092\u53d6\u5f97\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3059\u3079\u3066\u306e\u6bb5\u968e\u3067\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u5411\u4e0a\u3055\u305b\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5f79\u306b\u7acb\u3064<\/span><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u306e\u5e02\u5834\u8abf\u67fb\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30fb\u6f5c\u5728\u7684\u306a\u554f\u984c\u3092\u65e9\u671f\u306b\u767a\u898b\u3059\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30fb\u304a\u5ba2\u69d8\u304c\u672c\u5f53\u306b\u671b\u3093\u3067\u3044\u308b\u3082\u306e\u3092\u63d0\u4f9b\u3059\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30fb\u65b0\u305f\u306a\u30a2\u30a4\u30c7\u30a2\u3092\u691c\u8a0e\u3057\u767a\u58f2\u3059\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30fb\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5909\u66f4\u3059\u308b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30fb\u304a\u5ba2\u69d8\u306e\u5b9a\u7740\u7387\u5411\u4e0a\u3055\u305b\u308b<\/span><\/li>\n<\/ul>\n<h2><strong>\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u3069\u306e\u3088\u3046\u306b\u7372\u5f97\u3059\u308b\u304b<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u6226\u7565\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u304a\u5ba2\u69d8\u3078\u306e\u52b9\u679c\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u3088\u304f\u7df4\u3089\u308c\u305f\u6226\u7565\u306f\u3001\u304a\u5ba2\u69d8\u306e\u597d\u307f\u3001\u8ab2\u984c\u3001\u30af\u30ec\u30fc\u30e0\u306a\u3069\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u30d2\u30f3\u30c8\u3092\u5f97\u3089\u308c\u308b\u7d50\u679c\u306a\u308a\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u65b9\u6cd5\u3092\u9078\u629e\u3059\u308b\u524d\u306b\u3001\u307e\u305a\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u5168\u4f53\u7684\u306a\u8cea\u554f\u3068\u76ee\u7684\u3092\u660e\u78ba\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u76ee\u7684\u3082\u5b9a\u3081\u305a\u60c5\u5831\u3092\u53ce\u96c6\u3057\u3066\u3082\u3001\u305d\u306e\u60c5\u5831\u3092\u3069\u306e\u3088\u3046\u306b\u4f7f\u3063\u3066\u4e8b\u696d\u5168\u4f53\u3092\u6539\u5584\u3057\u3066\u3044\u3051\u3070\u3044\u3044\u306e\u304b\u308f\u304b\u3089\u306a\u304f\u306a\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u308c\u3067\u306f\u3001\u6226\u7565\u3092\u7df4\u308b\u969b\u306e\u76ee\u7684\u3084\u8cea\u554f\u306e\u4f8b\u3092\u7d39\u4ecb\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3010\u76ee\u7684\u3011<\/span><b>\u00a0<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30fb<\/span><span style=\"font-weight: 400;\">\u30b8\u30e0\u4f1a\u54e1\u306e\u89e3\u7d04\u6570\u304c\u524d\u671f\u306b\u6bd4\u3079\u3066\u4eca\u671f\u306e\u65b9\u304c\u591a\u3044\u7406\u7531\u3092\u660e\u3089\u304b\u306b\u3057\u305f\u3044\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30fb\u90fd\u5fc3\u306e\u98f2\u98df\u5e97\u3068\u6d77\u8fba\u306e\u98f2\u98df\u5e97\u3067\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u9055\u3046\u7406\u7531\u3092\u77e5\u308a\u305f\u3044\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30fb\u5e97\u8217\u306b\u3088\u3063\u3066\u7279\u5b9a\u306e\u540c\u4e00\u5546\u54c1\u306e\u8cfc\u5165\u6570\u304c\u9055\u3046\u7406\u7531\u3092\u77e5\u308a\u305f\u3044\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u3010\u8cea\u554f\u3011<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30fb\u65b0\u3057\u3044\u5b85\u914d\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u306e\u611f\u60f3\u3092\u304a\u805e\u304b\u305b\u304f\u3060\u3055\u3044<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30fbZoom<\/span><span style=\"font-weight: 400;\">\u3067\u306e\u6cd5\u5f8b\u76f8\u8ac7\u4f1a\u306b\u3064\u3044\u3066\u306e\u611f\u60f3\u3092\u304a\u805e\u304b\u305b\u304f\u3060\u3055\u3044<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30fb\u81ea\u5b85\u3067\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30bb\u30e9\u30d4\u30fc\u3092\u884c\u3046\u3053\u3068\u306b\u3064\u3044\u3066\u306e\u610f\u898b\u3092\u304a\u805e\u304b\u305b\u304f\u3060\u3055\u3044<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u76ee\u7684\u3068\u8cea\u554f\u3092\u660e\u78ba\u306b\u3057\u305f\u3089\u3001\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u306e\u306b\u9069\u3057\u305f<\/span><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u306e\u624b\u6cd5\u3092\u898b\u3064\u3051\u3089\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><strong>VoC\u3092\u7372\u5f97\u3059\u308b\u305f\u3081\u306e6\u3064\u306e\u65b9\u6cd5<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u6642\u3068\u65e2\u5b58\u9867\u5ba2\u306e\u7dad\u6301\u306b\u304b\u304b\u308b\u6b63\u78ba\u306a\u30b3\u30b9\u30c8\u306b\u3064\u3044\u3066\u306f\u3001\u69d8\u3005\u306a\u8b70\u8ad6\u304c\u3042\u308a\u307e\u3059\u3002<br \/>\u6614\u304b\u3089\u8a00\u308f\u308c\u3066\u3044\u308b\u306e\u306f\u3001\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u306b\u306f\u65e2\u5b58\u9867\u5ba2\u306e\u7dad\u6301\u306b\u6bd4\u3079\u3066<\/span><span style=\"font-weight: 400;\">5<\/span><span style=\"font-weight: 400;\">\u500d\u306e\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u3059\u3079\u3066\u306e\u4f01\u696d\u306b\u5171\u901a\u3059\u308b\u3088\u3046\u306a\u660e\u78ba\u306a\u30eb\u30fc\u30eb\u306f\u3042\u308a\u307e\u305b\u3093\u304c\u3001\u304a\u5ba2\u69d8\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u3053\u3068\u304c\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u3092\u7bc9\u304f\u305f\u3081\u306e\u9375\u3068\u306a\u308b\u306e\u306f\u9593\u9055\u3044\u3042\u308a\u307e\u305b\u3093\u3002<br \/><\/span><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u3092\u52b9\u679c\u7684\u306b\u7372\u5f97\u3059\u308b\u3053\u3068\u306f\u3001\u65e2\u5b58\u306e\u9867\u5ba2\u30d9\u30fc\u30b9\u3068\u305d\u306e\u72ec\u81ea\u306e\u30cb\u30fc\u30ba\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u65b9\u6cd5\u306e\u3072\u3068\u3064\u3068\u3057\u3066\u6d3b\u7528\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3>1.\u30aa\u30f3\u30e9\u30a4\u30f3\u9867\u5ba2\u8abf\u67fb<\/h3>\n<p><span style=\"font-weight: 400;\">\u30aa\u30f3\u30e9\u30a4\u30f3\u8abf\u67fb\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u306f\u3001\u304a\u5ba2\u69d8\u3092\u7406\u89e3\u3057\u305f\u308a\u3001\u304a\u5ba2\u69d8\u304c\u76f4\u9762\u3057\u3066\u3044\u308b\u554f\u984c\u3092\u7406\u89e3\u3057\u305f\u308a\u3059\u308b\u305f\u3081\u306e\u52b9\u679c\u7684\u306a\u65b9\u6cd5\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u4fe1\u983c\u3067\u304d\u308b\u7387\u76f4\u306a\u7b54\u3048\u3092\u5f97\u308b\u305f\u3081\u306b\u306f\u3001\u9069\u5207\u306a\u8cea\u554f\u3092\u7528\u610f\u3057\u3001\u9069\u5207\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u8abf\u67fb\u3067\u306f\u3001\u81ea\u7531\u306a\u56de\u7b54\u3092\u5f97\u3089\u308c\u308b\u30aa\u30fc\u30d7\u30f3\u30af\u30a8\u30b9\u30c1\u30e7\u30f3\u3068\u3001\u300c\u306f\u3044\u300d\u304b\u300c\u3044\u3044\u3048\u300d\u3067\u56de\u7b54\u3067\u304d\u308b\u30af\u30ed\u30fc\u30ba\u30c9\u30af\u30a8\u30b9\u30c1\u30e7\u30f3\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3068\u3044\u3044\u3067\u3057\u3087\u3046\u3002<br \/>\u6700\u5927\u306e\u8a18\u5165\u7387\u304b\u3064\u6700\u5c0f\u306e\u8131\u843d\u7387\u306b\u3059\u308b\u305f\u3081\u306b\u8cea\u554f\u306e\u9577\u3055\u306f<\/span><span style=\"font-weight: 400;\">4<\/span><span style=\"font-weight: 400;\">\u3064\u4ee5\u4e0b\u304c\u597d\u307e\u3057\u3044\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-981\" src=\"https:\/\/local-mieruca.com\/blog\/wp-content\/uploads\/2021\/07\/2a831ec055ed4fee4e1d0936ea40500d-5.jpg\" alt=\"\u4f01\u696d\u3078\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u306b\u8a18\u5165\u3059\u308b\u969b\u3001\u3042\u306a\u305f\u306f\u3044\u304f\u3064\u306e\u8cea\u554f\u306b\u7b54\u3048\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u304b\uff1f\" width=\"1280\" height=\"720\" \/>\n<p><span style=\"font-weight: 400;\">\u76ee\u6a19\u3084\u9867\u5ba2\u4f53\u9a13\u306e\u5185\u5bb9\u3064\u3044\u3066\u3001\u5177\u4f53\u7684\u306b\u3069\u306e\u3088\u3046\u306a\u60c5\u5831\u3092\u77e5\u308a\u305f\u3044\u306e\u304b\u3092\u8003\u3048\u3066\u304a\u3044\u3066\u304f\u3060\u3055\u3044\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-982\" src=\"https:\/\/local-mieruca.com\/blog\/wp-content\/uploads\/2021\/07\/ee3be1d100caf1aa771552d59c2bd436-3.jpg\" alt=\"\u30a2\u30f3\u30b1\u30fc\u30c81\" width=\"1280\" height=\"720\" \/>\n<h3><strong>2.\u304a\u5ba2\u69d8\u306b\u76f4\u63a5\u8a71\u3092\u805e\u304f<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u76f4\u63a5\u304a\u5ba2\u69d8\u306b\u8a71\u3092\u805e\u304f\u3053\u3068\u306f\u3001\u76f4\u63a5\u4f1a\u3046\u3053\u3068\u304c\u3067\u304d\u308b\u5834\u5408\u3067\u3082\u3001\u30ea\u30e2\u30fc\u30c8\u3067\u3082\u3001\u7387\u76f4\u3067\u3088\u308a\u500b\u4eba\u7684\u306a\u60c5\u5831\u3092\u5f15\u304d\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u7d20\u6674\u3089\u3057\u3044\u65b9\u6cd5\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u3053\u306e\u65b9\u6cd5\u306f\u3001\u304a\u5ba2\u3055\u307e\u306e\u58f0\u306e\u30c8\u30fc\u30f3\u3084\u30dc\u30c7\u30a3\u30e9\u30f3\u30b2\u30fc\u30b8\u304b\u3089\u3082\u60c5\u5831\u3092\u5f97\u3089\u308c\u308b\u3068\u3044\u3046\u5229\u70b9\u304c\u3042\u308a\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u3053\u306e\u3088\u3046\u306a\u76f4\u63a5\u8a71\u3092\u805e\u304f\u65b9\u6cd5\u306f\u3001\u305d\u306e\u4ed6\u306e<\/span><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u6e2c\u5b9a\u65b9\u6cd5\u306b\u6bd4\u3079\u3066\u30b3\u30b9\u30c8\u306f\u304b\u304b\u308a\u307e\u3059\u304c\u3001\u304a\u5ba2\u69d8\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304f\u305f\u3081\u306b\u306f\u6700\u9069\u306a\u65b9\u6cd5\u3067\u3057\u3087\u3046\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><strong>3.\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3067\u306f\u3001\u304a\u5ba2\u69d8\u3068\u4f01\u696d\u304c\u53cc\u65b9\u5411\u306e\u3084\u308a\u3068\u308a\u304c\u3067\u304d\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">Facebook<\/span><span style=\"font-weight: 400;\">\u3001<\/span><span style=\"font-weight: 400;\">Twitter<\/span><span style=\"font-weight: 400;\">\u3001<\/span><span style=\"font-weight: 400;\">Instagram<\/span><span style=\"font-weight: 400;\">\u3001<\/span><span style=\"font-weight: 400;\">LinkedIn<\/span><span style=\"font-weight: 400;\">\u306a\u3069\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u304a\u5ba2\u69d8\u304c\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3064\u3044\u3066\u4ea4\u308f\u3057\u3066\u3044\u308b\u3067\u3042\u308d\u3046\u4f1a\u8a71\u306b\u7c21\u5358\u306b\u53c2\u52a0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u7387\u76f4\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u9867\u5ba2\u306e\u50be\u5411\u3092\u8abf\u3079\u308b\u306b\u306f\u3001\u7c21\u5358\u3067\u52b9\u679c\u7684\u306a\u65b9\u6cd5\u3067\u3059\u304c\u3001\u3053\u306e\u65b9\u6cd5\u3067\u5f97\u305f\u60c5\u5831\u3092<\/span><span style=\"font-weight: 400;\">CX<\/span><span style=\"font-weight: 400;\">\u6226\u7565\u5f62\u6210<\/span><span style=\"font-weight: 400;\">\u306e<\/span><span style=\"font-weight: 400;\">\u305f\u3081\u306b\u4f7f\u7528\u3057\u3066\u3044\u308b\u30c4\u30fc\u30eb\u306b\u843d\u3068\u3057\u8fbc\u3080\u306e\u306f\u96e3\u3057\u3044\u3053\u3068\u304c\u591a\u3044\u3067\u3057\u3087\u3046\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><strong>4.\u30ab\u30b9\u30bf\u30de\u30fc\u30ec\u30d3\u30e5\u30fc<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u80af\u5b9a\u7684\u3067\u3082\u5426\u5b9a\u7684\u3067\u3082\u30ec\u30d3\u30e5\u30fc\u306f\u3001\u304a\u5ba2\u69d8\u304c\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u304b\u3092\u898b\u6975\u3081\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d3\u30e5\u30fc\u304b\u3089\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u3084\u3001\u88fd\u54c1\u4fa1\u683c\u306e\u5024\u4e0b\u3052\u306a\u3069\u306e\u8ab2\u984c\u70b9\u3092\u77e5\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ec\u30d3\u30e5\u30fc\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30ec\u30d3\u30e5\u30fc\u30b5\u30a4\u30c8\u306b\u6563\u3089\u3070\u3063\u3066\u3044\u308b\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30fbGoogle<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30fbFacebook<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30fbYelp<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30fbTripAdvisor<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u4ed6\u306b\u3082\u696d\u754c\u5c02\u9580\u30b5\u30a4\u30c8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30ec\u30d3\u30e5\u30fc\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\u30fb<a href=\"https:\/\/www.zillow.com\/\"><span style=\"font-weight: 400;\">Zillow<\/span><\/a><span style=\"font-weight: 400;\">\u00a0\u2013 <\/span><span style=\"font-weight: 400;\">\u4e0d\u52d5\u7523\u30ec\u30d3\u30e5\u30fc<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\u30fb<a href=\"https:\/\/www.healthgrades.com\/\"><span style=\"font-weight: 400;\">Healthgrades<\/span><\/a><span style=\"font-weight: 400;\">\u00a0\u2013 <\/span><span style=\"font-weight: 400;\">\u30c9\u30af\u30bf\u30fc\u30ec\u30d3\u30e5\u30fc<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\u30fb<a href=\"https:\/\/www.avvo.com\/\"><span style=\"font-weight: 400;\">Avvo<\/span><\/a><span style=\"font-weight: 400;\">\u00a0\u2013 <\/span><span style=\"font-weight: 400;\">\u5f01\u8b77\u58eb\u30ec\u30d3\u30e5\u30fc<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001<\/span><span style=\"font-weight: 400;\">Zillow<\/span><span style=\"font-weight: 400;\">\u306b\u63b2\u8f09\u3055\u308c\u3066\u3044\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30ec\u30d3\u30e5\u30fc\u3067\u306f\u3001\u9867\u5ba2\u304c\u6e80\u8db3\u3057\u305f\u4f53\u9a13\u306e\u8981\u7d20\u3092\u7d5e\u308a\u8fbc\u3080\u306e\u306b\u6700\u9069\u306a\u3082\u306e\u3067\u3059\u3002<\/span><\/p>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-983\" src=\"https:\/\/local-mieruca.com\/blog\/wp-content\/uploads\/2021\/07\/5f63f49b6b7d98988e1002a4a4f2d6d5-3.jpg\" alt=\"zillow\" width=\"1280\" height=\"720\" \/>\n<p><span style=\"font-weight: 400;\">\u3053\u3046\u3057\u305f\u30ec\u30d3\u30e5\u30fc\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u3001\u6539\u5584\u70b9\u3092\u628a\u63e1\u3059\u308b\u4e0a\u3067\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><strong>5.\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2 (NPS)<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u8fc5\u901f\u304b\u3064\u52b9\u679c\u7684\u306a\u65b9\u6cd5\u3068\u3057\u3066\u4f7f\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">1-10<\/span><span style=\"font-weight: 400;\">\u6bb5\u968e\u3067\u7b54\u3048\u3089\u308c\u308b\u4ee5\u4e0b\u306e\u8cea\u554f\u306b\u56de\u7b54\u3057\u3066\u3082\u3089\u3044\u307e\u3057\u3087\u3046\u3002<br \/><\/span><span style=\"font-weight: 400;\">\u300c\u53cb\u4eba\u3084\u540c\u50da\u306b\u52e7\u3081\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u304b\u300d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u306e\u8cea\u554f\u306b\u5bfe\u3059\u308b\u56de\u7b54\u3092\u96c6\u3081\u308c\u3070\u3001\u9867\u5ba2\u306e\u4f01\u696d\u306b\u5bfe\u3059\u308b\u4fe1\u983c\u5ea6\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-984\" src=\"https:\/\/local-mieruca.com\/blog\/wp-content\/uploads\/2021\/07\/pasted-image.png\" alt=\"pasted image\" width=\"800\" height=\"502\" \/>\n<h3><strong>6.\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u304c\u7c21\u5358\u306b\u8a18\u5165\u3067\u304d\u308b\u30aa\u30f3\u30e9\u30a4\u30f3\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u3082\u7528\u610f\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002\u304a\u5ba2\u69d8\u304c\u6c42\u3081\u3066\u304f\u308b\u306e\u3092\u5f85\u3064\u306e\u3067\u306f\u306a\u304f\u3001\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u898b\u8a08\u3089\u3063\u3066\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u4fe1\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u306e\u5229\u4fbf\u6027\u3092\u9ad8\u3081\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306e\u58f0\u306e\u30d5\u30a9\u30fc\u30e0\u3092\u9001\u4fe1\u3059\u308b\u3068\u304d\u306b\u306f\u4ee5\u4e0b\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u304c\u3044\u3044\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30fb\u3084\u308a\u3068\u308a\u3092\u3057\u305f\u5f8c<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30fb\u8cfc\u5165\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u5b8c\u4e86\u5f8c<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30fb\u304a\u5ba2\u69d8\u304c\u30b5\u30fc\u30d3\u30b9\u3092\u30ad\u30e3\u30f3\u30bb\u30eb\u3057\u305f\u5834\u5408<\/span><\/li>\n<\/ul>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-986\" src=\"https:\/\/local-mieruca.com\/blog\/wp-content\/uploads\/2021\/07\/04f86ea9c104d100d663feb8a9a65769-3.jpg\" alt=\"\u30a2\u30f3\u30b1\u30fc\u30c82\" width=\"1280\" height=\"720\" \/>\n<h2><strong>\u304a\u5ba2\u69d8\u304b\u3089\u5f97\u305f\u60c5\u5831\u3092\u6d3b\u7528\u3059\u308b\u306b\u306f<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">\u6642\u9593\u3092\u304b\u3051\u3066\u8cb4\u91cd\u306a\u60c5\u5831\u306e\u53ce\u96c6\u304c\u5b8c\u4e86\u3057\u305f\u5f8c\u306f\u3001\u52b9\u679c\u7684\u306b\u5206\u6790\u3057\u3001\u4f01\u696d\u5168\u4f53\u306e\u6226\u7565\u3092\u660e\u78ba\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<h3><strong>1.VoC\u6226\u7565\u304c\u3069\u306e\u7a0b\u5ea6\u6210\u529f\u3057\u305f\u304b\u3092\u6e2c\u5b9a\u3059\u308b<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u307e\u305a\u3001<\/span><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u6210\u529f\u3092\u8a55\u4fa1\u3059\u308b\u306b\u306f\u3001\u53d7\u3051\u53d6\u3063\u305f\u56de\u7b54\u6570\u3084\u5272\u5408\u3092\u8a08\u7b97\u3057\u3066\u304f\u3060\u3055\u3044\u3002<br \/><\/span><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001<\/span><span style=\"font-weight: 400;\">500<\/span><span style=\"font-weight: 400;\">\u4ef6\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u9001\u3063\u3066<\/span><span style=\"font-weight: 400;\">20<\/span><span style=\"font-weight: 400;\">\u4ef6\u306e\u56de\u7b54\u3057\u304b\u5f97\u3089\u308c\u306a\u304b\u3063\u305f\u3068\u3057\u305f\u3089\u3001\u6226\u7565\u306e\u5185\u5bb9\u3092\u78ba\u8a8d\u3057\u305d\u306e\u6226\u7565\u304c\u9069\u5207\u306a\u3082\u306e\u3067\u3042\u3063\u305f\u304b\u3092\u632f\u308a\u8fd4\u308a\u307e\u3057\u3087\u3046\u3002\u30bf\u30fc\u30b2\u30c3\u30c8\u306e\u5e74\u9f62\u5c64\u304c\u9ad8\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3067\u306e\u6295\u7968\u3088\u308a\u3082\u3001<\/span><span style=\"font-weight: 400;\">E<\/span><span style=\"font-weight: 400;\">\u30e1\u30fc\u30eb\u306e\u53d7\u4fe1\u7bb1\u306b\u5c4a\u304f\u5f62\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u306e\u65b9\u304c\u3044\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h2><strong>2.\u50be\u5411\u306e\u628a\u63e1<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">\u30b5\u30fc\u30d3\u30b9\u306e\u5909\u66f4\u3084\u5177\u4f53\u7684\u306a\u6539\u5584\u3092\u671b\u3093\u3067\u3044\u308b\u304a\u5ba2\u69d8\u304c<\/span><span style=\"font-weight: 400;\">1<\/span><span style=\"font-weight: 400;\">\u4eba\u3044\u308b\u3068\u3057\u305f\u3089\u3001\u4ed6\u306b\u3082\u540c\u3058\u3088\u3046\u306a\u3053\u3068\u3092\u671b\u3093\u3067\u3044\u308b\u304a\u5ba2\u69d8\u304c\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001\u3042\u308b\u5730\u57df\u3067\u306f\u304a\u5ba2\u69d8\u306e\u591a\u304f\u304c\u3001\u5b85\u914d\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u307b\u3057\u3044\u3068\u601d\u3063\u3066\u3044\u308b\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304b\uff1f<br \/><\/span><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306f\u3001\u3082\u3063\u3068\u74b0\u5883\u306b\u3084\u3055\u3057\u3044\u5305\u88c5\u8cc7\u6750\u3092\u4f7f\u3046\u3053\u3068\u3092\u671b\u3093\u3067\u3044\u307e\u305b\u3093\u304b\uff1f<br \/><\/span><span style=\"font-weight: 400;\">\u7279\u5b9a\u306e\u6539\u5584\u3092\u3069\u306e\u7a0b\u5ea6\u306e\u5272\u5408\u306e\u304a\u5ba2\u69d8\u304c\u671b\u3093\u3067\u3044\u308b\u304b\u3092\u77e5\u308b\u3053\u3068\u306f\u3001\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u3066\u9069\u5207\u306a\u63aa\u7f6e\u3092\u3068\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306a\u306e\u3067\u3059\u3002<\/span><\/p>\n<h3><strong>3.\u4eca\u5f8c\u306e\u65b0\u3057\u3044\u60c5\u5831\u3082\u8a18\u9332\u3057\u3066\u3044\u304f<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u60c5\u5831\u3092\u5206\u6790\u3057\u3066\u50be\u5411\u3092\u628a\u63e1\u3057\u305f\u3089\u3001\u305d\u308c\u3092<\/span><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u306b\u307e\u3068\u3081\u3066\u8a18\u9332\u3057\u307e\u3057\u3087\u3046\u3002<\/span><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u8abf\u67fb\u306e\u7d50\u679c\u3092\u3082\u3068\u306b\u3001\u30d0\u30a4\u30e4\u30fc\u30da\u30eb\u30bd\u30ca\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6700\u65b0\u306e\u30d0\u30a4\u30e4\u30fc\u30da\u30eb\u30bd\u30ca\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u306f\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u65b9\u6cd5\u306e\u3072\u3068\u3064\u3067\u3059\u3002\u30bf\u30fc\u30b2\u30c3\u30c8\u5c64\u3092\u5b8c\u5168\u306b\u628a\u63e1\u3059\u308c\u3070\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u3092\u7372\u5f97\u3067\u304d\u308b\u4e8b\u696d\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u9375\u3068\u306a\u308a\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><strong>4.\u50be\u5411\u3092\u30ec\u30dd\u30fc\u30c8\u306b\u307e\u3068\u3081\u308b<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u5c64\u3084\u30bf\u30fc\u30b2\u30c3\u30c8\u5c64\u3092\u5bfe\u8c61\u3068\u3057\u305f\u8abf\u67fb\u3067\u5f97\u3089\u308c\u305f\u60c5\u5831\u3084\u50be\u5411\u306e\u8a73\u7d30\u306a\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3057\u3087\u3046\u3002<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u30ec\u30dd\u30fc\u30c8\u306b\u306f\u3001\u5177\u4f53\u7684\u306a\u6570\u5b57\u3084\u30d1\u30fc\u30bb\u30f3\u30c6\u30fc\u30b8\u3092\u76db\u308a\u8fbc\u307f\u3001\u5b9a\u91cf\u5316\u3092\u56f3\u308a\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u30c7\u30fc\u30bf\u3092\u4e00\u304b\u6240\u306b\u307e\u3068\u3081\u3066\u304a\u304f\u305f\u3081\u306b\u3001<\/span><span style=\"font-weight: 400;\">Google Sheets<\/span><span style=\"font-weight: 400;\">\u306e\u3088\u3046\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f7f\u7528\u3059\u308b\u306e\u304c\u3044\u3044\u3067\u3057\u3087\u3046\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3><strong>5.\u884c\u52d5\u8a08\u753b\u3092\u7acb\u3066\u308b<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u5224\u660e\u3057\u305f\u60c5\u5831\u3084\u50be\u5411\u306b\u5fdc\u3058\u3066\u3001\u5b9f\u884c\u53ef\u80fd\u306a\u6539\u5584\u8a08\u753b\u3092\u7acb\u3066\u3001\u4e8b\u696d\u5168\u4f53\u306b\u5c55\u958b\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u9867\u5ba2\u76ee\u7dda\u3067\u3042\u308a\u3001\u4e8b\u696d\u5168\u4f53\u306e<\/span><span style=\"font-weight: 400;\">CX<\/span><span style=\"font-weight: 400;\">\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u8a08\u753b\u3092\u7acb\u3066\u3089\u308c\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<br \/><\/span><span style=\"font-weight: 400;\">CX<\/span><span style=\"font-weight: 400;\">\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u6226\u7565\u306b\u304a\u60a9\u307f\u306e\u65b9\u306f\u3001\u300c\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b<\/span><span style=\"font-weight: 400;\">5<\/span><span style=\"font-weight: 400;\">\u3064\u306e\u65b9\u6cd5\u300d\u3068\u3044\u3046\u8a18\u4e8b\u3092\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<h3>6.\u6539\u5584\u8a08\u753b\u3092\u4ed6\u306e\u30b9\u30bf\u30c3\u30d5\u3068\u5171\u6709\u3059\u308b<\/h3>\n<p><span style=\"font-weight: 400;\">\u6700\u5f8c\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u3001\u4ed6\u306e\u30b9\u30bf\u30c3\u30d5\u306b\u8a08\u753b\u3092\u63d0\u793a\u3057\u3001\u5168\u4f53\u7684\u306a\u6539\u5584\u3092\u884c\u3046\u305f\u3081\u306b\u5fc5\u8981\u306a\u30c4\u30fc\u30eb\u3092\u5171\u6709\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30c4\u30fc\u30eb\u3084\u3001\u5b85\u914d\u30b5\u30fc\u30d3\u30b9\u3092\u3088\u308a\u3088\u304f\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u65b0\u3057\u3044\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u63d0\u4f9b\u304c\u3044\u3044\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<h2><strong>\u30ed\u30fc\u30ab\u30eb\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308b\u300cVoC\u300d<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u3092\u6d3b\u7528\u3057\u305f\u30ed\u30fc\u30ab\u30eb\u30d3\u30b8\u30cd\u30b9\u306f\u3001\u304a\u5ba2\u69d8\u306e\u597d\u307f\u3084\u9867\u5ba2\u4f53\u9a13\u3092\u512a\u5148\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u306e\u958b\u767a\u306b\u5f79\u7acb\u3064\u3067\u3057\u3087\u3046\u3002<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u81ea\u793e\u3067\u300c<\/span><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u300d\u3092\u3069\u306e\u3088\u3046\u306b\u6d3b\u7528\u3067\u304d\u308b\u306e\u304b\u3001\u307e\u3060\u3088\u304f\u308f\u304b\u3089\u306a\u3044\u3068\u3044\u3046\u65b9\u306f\u3001\u696d\u754c\u3054\u3068\u306e\u4e8b\u4f8b\u3092\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u98f2\u98df\u5e97\u3067\u306f\u3001\u8907\u6570\u306e\u30d5\u30e9\u30f3\u30c1\u30e3\u30a4\u30ba\u5e97\u8217\u3067\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u6e2c\u5b9a\u3057\u3066\u6bd4\u8f03\u3059\u308b<\/span><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u306e\u6226\u7565\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u7d4c\u55b6\u8005\u306f\u3069\u306e\u5e97\u8217\u304c\u6700\u3082\u696d\u7e3e\u304c\u826f\u304f\u3001\u3069\u306e\u5e97\u8217\u304c\u6539\u5584\u3092\u8981\u3059\u308b\u304b\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3042\u308b\u5e97\u8217\u3067\u9867\u5ba2\u304b\u3089\u63a5\u5ba2\u304c\u9045\u3044\u3068\u306e\u5831\u544a\u3092\u53d7\u3051\u305f\u3068\u3059\u308c\u3070\u3001\u6539\u5584\u7b56\u3068\u3057\u3066\u3001\u7d4c\u55b6\u8005\u306f\u30b9\u30bf\u30c3\u30d5\u3092\u3088\u308a\u52b9\u7387\u7684\u306b\u6559\u80b2\u3059\u308b\u3068\u3044\u3046\u63aa\u7f6e\u3092\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3069\u306e\u5e97\u8217\u304c\u597d\u8abf\u306a\u306e\u304b\u3092\u628a\u63e1\u3059\u308b\u306b\u306f\u3001\u5e97\u8217\u3054\u3068\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/span><\/p>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-988\" src=\"https:\/\/local-mieruca.com\/blog\/wp-content\/uploads\/2021\/07\/63ead695680eb0c485fa3f134844052f-3.jpg\" alt=\"\u98f2\u98df\u5e97\u4e8b\u4f8b\" width=\"1280\" height=\"720\" \/>\n<p><span style=\"font-weight: 400;\">\u914d\u7ba1\u5de5\u696d\u8005\u3067\u3042\u308c\u3070\u3001\u81ea\u793e\u306e<\/span><span style=\"font-weight: 400;\">Web<\/span><span style=\"font-weight: 400;\">\u30b5\u30a4\u30c8\u3084<\/span><span style=\"font-weight: 400;\">Facebook<\/span><span style=\"font-weight: 400;\">\u30da\u30fc\u30b8\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u30e2\u30cb\u30bf\u30fc\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u8a2d\u7f6e\u3059\u308b\u3053\u3068\u3067\u3001<\/span><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u3092\u53d6\u5f97\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002\u4f01\u696d\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3067\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u30aa\u30f3\u30e9\u30a4\u30f3\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u306b\u5165\u529b\u3059\u308b\u3060\u3051\u3067\u3088\u3044\u306e\u3067\u3059\u3002<\/span><\/p>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-989\" src=\"https:\/\/local-mieruca.com\/blog\/wp-content\/uploads\/2021\/07\/0ae7c62e50dc705df75843b104ce66cd-3.jpg\" alt=\"\u914d\u7ba1\u696d\u8005\u4e8b\u4f8b\" width=\"1280\" height=\"720\" \/>\n<p><span style=\"font-weight: 400;\">\u30db\u30c6\u30eb\u3067\u306f\u3001<\/span><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u306e\u6700\u521d\u306e\u6307\u6a19\u3068\u3057\u3066<\/span><span style=\"font-weight: 400;\">NPS<\/span><span style=\"font-weight: 400;\">\u8abf\u67fb\u3092\u5229\u7528\u3059\u308b\u306e\u3082\u3044\u3044\u3067\u3057\u3087\u3046\u3002<br \/>\u6700\u521d\u306e\u8cea\u554f\u306b\u5bfe\u3059\u308b\u56de\u7b54\u3092\u53d7\u3051\u53d6\u3063\u305f\u5f8c\u306b\u3001\u5426\u5b9a\u6d3e\u3068\u80af\u5b9a\u6d3e\u3068\u3092\u305d\u308c\u305e\u308c\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3057\u3066\u304a\u304d\u3001\u7d4c\u9a13\u306b\u3064\u3044\u3066\u826f\u304b\u3063\u305f\u70b9\u3001\u826f\u304f\u306a\u304b\u3063\u305f\u70b9\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-990\" src=\"https:\/\/local-mieruca.com\/blog\/wp-content\/uploads\/2021\/07\/2839ab849d9b2c81bd86f4778e9767e3-3.jpg\" alt=\"\u30db\u30c6\u30eb\u4e8b\u4f8b\" width=\"1280\" height=\"720\" \/>\n<p><span style=\"font-weight: 400;\">\u4e0d\u52d5\u7523\u696d\u8005\u3067\u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3084\u76f4\u63a5\u8a71\u3092\u4f3a\u3046\u5f62\u5f0f\u306e\u9867\u5ba2\u8abf\u67fb\u3092\u5229\u7528\u3057\u3066\u3001\u81ea\u793e\u306e<\/span><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u3092\u8a55\u4fa1\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u3084\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5168\u4f53\u306b\u3064\u3044\u3066\u304a\u5ba2\u69d8\u304c\u62b1\u3044\u3066\u3044\u308b\u5370\u8c61\u3092\u628a\u63e1\u3057\u307e\u3057\u3087\u3046\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4e00\u5b9a\u6570\u306e\u56de\u7b54\u304c\u5f97\u3089\u308c\u305f\u3089\u3001\u304a\u5ba2\u69d8\u306e\u610f\u898b\u3084\u6539\u5584\u70b9\u306e\u7406\u89e3\u3092\u6df1\u3081\u308b\u305f\u3081\u306e\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u884c\u306a\u3063\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-991\" src=\"https:\/\/local-mieruca.com\/blog\/wp-content\/uploads\/2021\/07\/7d2a8a5d380f463388d1c8d4512bef57-3.jpg\" alt=\"\u4e0d\u52d5\u7523\u696d\u8005\u4e8b\u4f8b\" width=\"1280\" height=\"720\" \/>\n<h2><strong>Voice of the Customer\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u3088\u3046<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Voice of the Customer<\/span><span style=\"font-weight: 400;\">\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u9867\u5ba2\u30d9\u30fc\u30b9\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u91cd\u8981\u306a\u8981\u7d20\u3068\u306a\u308a\u307e\u3059\u3002\u9867\u5ba2\u304c\u6c42\u3081\u3066\u3044\u308b\u3082\u306e\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u624b\u9806\u3092\u8ffd\u3063\u3066\u3044\u3051\u3070\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5168\u4f53\u7684\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3057\u3001\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306a\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u306f\u3058\u3081\u306b<\/span><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u30d7\u30ed\u30b0\u30e9\u30e0\u3067\u4f55\u3092\u5f97\u305f\u3044\u306e\u304b\u3092\u306f\u3063\u304d\u308a\u3055\u305b\u3066\u304b\u3089\u3001\u304a\u5ba2\u69d8\u306e\u611f\u60c5\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u3044\u304f\u3064\u304b\u306e\u624b\u6cd5\u3092\u6d3b\u7528\u3057\u307e\u3057\u3087\u3046\u3002<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">\u9867\u5ba2\u76ee\u7dda\u3067\u306e\u4e8b\u696d\u3092\u5c55\u958b\u3057\u3066\u3044\u304f\u305f\u3081\u306b\u3001<\/span><span style=\"font-weight: 400;\">VoC<\/span><span style=\"font-weight: 400;\">\u3092\u4f7f\u3063\u3066\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3001\u5370\u8c61\u3001\u4f53\u9a13\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u3092\u7fd2\u6163\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h1 class=\"release--title\">\u3010\u5e97\u8217\u6570\u7121\u5236\u9650\u3067Google\u30de\u30a4\u30d3\u30b8\u30cd\u30b9\u4e00\u62ec\u7ba1\u7406\u304c\u7121\u6599\uff01\u3011\u30ed\u30fc\u30ab\u30eb\u30df\u30a8\u30eb\u30ab\u3001\u300c\uff10\u5186\u30d7\u30e9\u30f3\u300d\u306e\u63d0\u4f9b\u3092\u958b\u59cb<\/h1>\n<p>\u5b9f\u5e97\u8217\u306e\u96c6\u5ba2\u3092\u4f38\u3070\u3057\u305f\u3044\u4f01\u696d\u69d8\u3092\u3054\u652f\u63f4\u3059\u308b\u305f\u3081\u306b\u4f01\u753b\u3057\u305f\u3082\u306e\u3067\u3001Google\u30de\u30a4\u30d3\u30b8\u30cd\u30b9\u306e\u4e00\u62ec\u7ba1\u7406\u3092\u7121\u6599\u3067\u884c\u3046\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u300cGoogle\u30de\u30a4\u30d3\u30b8\u30cd\u30b9\uff08GMB\uff09\u306e\u5fc5\u8981\u6027\u306f\u7406\u89e3\u3057\u3066\u3044\u308b\u304c\u8cbb\u7528\u5bfe\u52b9\u679c\u304c\u308f\u304b\u3089\u305a\u6295\u8cc7\u3067\u304d\u306a\u3044\u300d\u300c\u30b3\u30ed\u30ca\u5f8c\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u9700\u8981\u306b\u5411\u3051\u305f\u5bfe\u7b56\u3092GMB\u3067\u884c\u3044\u305f\u3044\u300d\u306a\u3069\u306e\u30cb\u30fc\u30ba\u306b\u304a\u5fdc\u3048\u3057\u307e\u3059\u3002<\/p>\n<p>\u300c0\u5186\u30d7\u30e9\u30f3\u300d\u304a\u7533\u3057\u8fbc\u307f\u306f\u30b3\u30c1\u30e9\uff1a<a href=\"https:\/\/local-mieruca.com\/smb\" target=\"_blank\" rel=\"nofollow ugc noopener noreferrer\">https:\/\/local-mieruca.com\/smb<\/a><\/p>\n<a href=\"https:\/\/local-mieruca.com\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2212 size-full\" src=\"https:\/\/local-mieruca.com\/blog\/wp-content\/uploads\/2022\/10\/\u30ed\u30fc\u30ab\u30eb_CTA.jpg\" alt=\"\" width=\"892\" height=\"485\" \/><\/a>\n<h3><strong>\u3010\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u308b\u6a5f\u80fd\u4e00\u89a7\u3011<\/strong><\/h3>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1398\" src=\"https:\/\/local-mieruca.com\/blog\/wp-content\/uploads\/2021\/01\/localmieruca-freeacountplan2.png\" alt=\"localmieruca-freeacountplan2\" width=\"650\" height=\"366\" \/>\n<p>&#8211; \u5e97\u8217\u57fa\u672c\u60c5\u5831 \u4e00\u62ec\u66f4\u65b0\u6a5f\u80fd\uff08\u5e97\u8217\u6570\u7121\u5236\u9650\uff09<br \/>&#8211; \u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u60c5\u5831 \u4e00\u62ec\u6295\u7a3f\u6a5f\u80fd (2\u56de\/\u6708)<br \/>&#8211; \u30a4\u30f3\u30b5\u30a4\u30c8\u5206\u6790 \u95b2\u89a7\u6a5f\u80fd<br \/>&#8211; \u30af\u30c1\u30b3\u30df\u5185\u5bb9 \u4e00\u62ec\u78ba\u8a8d\u6a5f\u80fd<br \/>&#8211; \u30af\u30c1\u30b3\u30df\u8fd4\u4fe1\u6a5f\u80fd<br \/>&#8211; Google\u30de\u30c3\u30d7\u691c\u7d22\u9806\u4f4d \u8a08\u6e2c\u6a5f\u80fd<\/p>\n<p>\u30fb\u6ce8\u610f\u4e8b\u9805<br \/>\u672c\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306f\u5e97\u8217\u3092\u304a\u6301\u3061\u306e\u4e8b\u696d\u4f1a\u793e\u69d8\u3092\u5bfe\u8c61\u3068\u3057\u305f\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u304a\u7533\u3057\u8fbc\u307f\u3044\u305f\u3060\u3044\u305f\u5f8c\u306b\u7c21\u5358\u306a\u5be9\u67fb\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u3001\u305d\u306e\u7d50\u679c\u3001\u672c\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u5bfe\u8c61\u3068\u306f\u7570\u306a\u308b\u3068\u5224\u65ad\u3057\u305f\u5834\u5408\u306b\u306f\u3001\u304a\u7533\u3057\u8fbc\u307f\u3092\u304a\u65ad\u308a\u3055\u305b\u3066\u3044\u305f\u3060\u304f\u3053\u3068\u304c\u3054\u3056\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u672c\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306f\u4e88\u544a\u306a\u304f\u5909\u66f4\u3001\u7d42\u4e86\u3059\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u4e88\u3081\u3054\u4e86\u627f\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u3053\u306e\u8a18\u4e8b\u306f\u8a31\u53ef\u3092\u5f97\u3066\u7ffb\u8a33\u3057\u305f\u3082\u306e\u3067\u3059\u3002<\/p>\n<p><span style=\"font-weight: 400;\">\u5143\u8a18\u4e8b\u306f\u3001<\/span><a href=\"https:\/\/gatherup.com\/\"><span style=\"font-weight: 400;\">GatherUp &#8211; Get Online Reviews &amp; Customer Feedback<\/span><\/a><span style=\"font-weight: 400;\"> \u3067\u516c\u958b\u3055\u308c\u305f<\/span><a href=\"https:\/\/gatherup.com\/blog\/voice-of-the-customer\/\"><span style=\"font-weight: 400;\">What is the Voice of the Customer?<\/span><\/a><span style=\"font-weight: 400;\">\u3067\u3059\u3002<\/span><\/p>\n<p>\n\n\n<p><\/p>\n<p><!-- \/wp:tadv\/classic-paragraph --><\/p>","protected":false},"excerpt":{"rendered":"<p>\u30bf\u30fc\u30b2\u30c3\u30c8\u5c64\u304c\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u304b\u3092\u77e5\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u30d5\u30a1\u30f3\u3092\u7372\u5f97\u3059\u308b\u305f\u3081\u306e\u3057\u3063\u304b\u308a\u3068\u3057\u305f\u57fa\u76e4\u3092\u4f5c\u308b\u306e\u306b\u5f79\u7acb\u3064\u3088\u3046\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<br \/>\n\u4eca\u56de\u306f\u3001Voice of the Customer\u3068\u306f\u4f55\u304b\u3001Voice of the Customer\u3092\u6d3b\u7528\u3057\u3066\u304a\u5ba2\u69d8\u306e\u6c17\u6301\u3061\u3078\u306e\u7406\u89e3\u3092\u4e00\u6bb5\u3068\u6df1\u3081\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u306b\u306f\u3069\u3046\u3059\u308c\u3070\u3088\u3044\u304b\u3092\u3054\u7d39\u4ecb\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n","protected":false},"author":1,"featured_media":984,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/local-mieruca.com\/blog\/wp-json\/wp\/v2\/posts\/976"}],"collection":[{"href":"https:\/\/local-mieruca.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/local-mieruca.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/local-mieruca.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/local-mieruca.com\/blog\/wp-json\/wp\/v2\/comments?post=976"}],"version-history":[{"count":22,"href":"https:\/\/local-mieruca.com\/blog\/wp-json\/wp\/v2\/posts\/976\/revisions"}],"predecessor-version":[{"id":2773,"href":"https:\/\/local-mieruca.com\/blog\/wp-json\/wp\/v2\/posts\/976\/revisions\/2773"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/local-mieruca.com\/blog\/wp-json\/wp\/v2\/media\/984"}],"wp:attachment":[{"href":"https:\/\/local-mieruca.com\/blog\/wp-json\/wp\/v2\/media?parent=976"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/local-mieruca.com\/blog\/wp-json\/wp\/v2\/categories?post=976"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/local-mieruca.com\/blog\/wp-json\/wp\/v2\/tags?post=976"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}